FAQS/Policies

I need this in a hurry!! What can I do?!

Because everything is handmade, I do not accept rush orders and cannot guarantee delivery dates. All orders are made in the order in which they are placed, so to skip anyone ahead of that queue would be unfair to those who have been waiting the longest.

 

Shipping

Every item will take at least 9-11 business weeks to ship out! Larger items currently take 11-13 business weeks. I do not ship on weekends or postal holidays and this results in a slightly longer week on average.  Please be advised of this before ordering! I do not accept rush orders.
 

Every item in my store is completely handmade by me alone. Shipping times reflect this.

All shipping dates are estimates as well as I am only human and need to account for sick days, mental health days, and emergencies.

I ship everything via USPS. 

I will send a confirmation email along with a tracking number once I have shipped your item. If you have not heard from me, your order has not shipped! Due to the amount of pending custom orders I usually have I unfortunately cannot offer updates on individual orders as I usually make multiple pieces at once.

I only ship once a week in large batches on Fridays.

 

*HOW I KEEP MY BUSINESS ECO-FRIENDLY*:

Why are there no color charts and what is the "SURPRISE ME" option?

All acrylic yarn is sourced secondhand. The acrylic yarn I use comes largely from donations but I also get it from destashers and thrift stores. I do not purchase brand new acrylic fibers as acrylic is plastic and is not good for the environment. However, because of the widespread popularity of this material, I am able to get almost every shade and color from the aforementioned sources. Due to the nature of how I acquire this yarn, color choices may still be "surprise-ish" in that, shades will vary and some items may be multiple shades of the same color if the custom is larger. For example, a pair of pants ordered in purple would most likely be a pair of pants in multiple shades of purple. But most tops will be one solid shade :) Please do also let me know in the notes section what shade (light, dark, glittery, etc) you would prefer, there won't be any 100% guarantees on the exact shade unfortunately at this time but I'll do my best to find what you're looking for!

The "SURPRISE ME" option will result in a funky array of colors or even one solid color. It grants me free artistic range. Completely random and 100% original and unique. May not match. Automatically receive 20% off just for choosing this option :) For the surprise me options, you can request colors you like or tell me colors you don't like and I will do my best to accommodate them! 

Although I have the final say in what colors I use (this is mostly dependent on remaining materials) I am super open to color request/themes

Regardless of whether you select the surprise me option or a color choice,  you will 100% be helping me and the world, recycle leftover yarn so that it does not end up in landfills and turned into clothing that can be worn for years, over and over again!

The increased price for color choices goes towards purchasing these ethically sourced materials. Because they are from people's private collections, the yarn tends to be priced higher and I have to pay shipping fees for each private seller

Do you use other materials?

Yes, I also use organic cotton for my designs and you'll find that some designs have multiple listings meaning they can be made in ethically sourced acrylic, organic cotton, or scrap yarn. Organic Cotton is currently the only material on my site that has color charts 

What is scrap yarn?

Please check out this video I made on what scrap yarn is and how amazing it is :)

https://vm.tiktok.com/TTPdMXEyRq/ and you can see what I do with the smaller scraps here: https://vm.tiktok.com/TTPdMXsGsT/

Packaging:

I use recycled plastic mailers to ship items out. I strive to be a zero waste artist so most orders will be shipped with as little materials as possible. I make my own business cards as well! This results in lower shipping fees for the seller and customer and a happier planet :) I also reuses mailers and plastic I have to wrap more delicate pieces like earrngs. You can see an example of me packaging a piece here: https://vm.tiktok.com/TTPdMXVdFh/

 


Returns Policy


I do not accept returns, refunds, or exchanges. 
As all products are handmade; sometimes there may be imperfections but I do check for any damages before I ship, please consider this before you purchase anything. 
If you have a problem with your order, please contact me ASAP so we can figure out a solution!
I will offer to remake most tops if there are any serious sizing issues. If you order the incorrect size, I will happily remake your item for you but you must ship the item back to me.
Buyer's remorse or dissatisfaction with the color are not grounds for a remade top.


**Because I have proof of shipment, I will not be held responsible for lost or stolen mail. Please be aware of this before purchasing.**

Payment

Items are not made or shipped out until all payment has been received.

I am currently accepting payment through Paypal, credit and debit cards, and other international payment methods.