FAQS/Policies

I need this in a hurry!! What can I do?!

Because everything is handmade, I do not accept rush orders and cannot guarantee delivery dates. All orders are made in the order in which they are placed, so to skip anyone ahead of that queue would be unfair to those who have been waiting the longest.

 

Shipping

Every custom item will take at least 9-11 business weeks to ship out! Larger items (Bee Food Dress, pants, and the Tami Shroom and Velvet River Sweaters) currently take 11-13 business weeks. Custom jewelry and barefoot sandals can take 3-4 business weeks to make and ship out. Ready to ship items can take 3-5 business days to package and ship out. I do not ship on weekends or postal holidays and this results in a slightly longer week on average.  Please be advised of this before ordering! I do not accept rush orders.
 

Every item in my store is completely handmade by me alone. Shipping times reflect this.

All shipping dates are estimates as well as I am only human and need to account for sick days, mental health days, and emergencies.

I ship everything via USPS. 

I will send a confirmation email along with a tracking number once I have shipped your item. If you have not heard from me, your order has not shipped! Due to the amount of pending custom orders I usually have I unfortunately cannot offer updates on individual orders as I usually make multiple pieces at once.

I only ship once a week in large batches.

How I count business weeks:

Mon Tues Wed Thurs Fri Mon Tues 

*7 days, that do not include weekends, and if any of those days above falls on a postal holiday, I do not count that day either.

This is why my turnaround times are slightly longer. I hope this helps anyone! Postal holidays and weekends are not included because the post office is closed on those days and I cannot ship anyway.

 

Why are there no color charts and what is the "SURPRISE ME and SCRAP YARN" options?

All my acrylic yarn is ethically sourced secondhand through, thrift stores, destashers, and donations. I do not purchase brand new acrylic fibers as acrylic is a form of plastic and is not good for the environment. I am working to use what is already available so that what has already been made does not end up in overcrowded landfills and our oceans. Because of the widespread popularity of this material, I am able to get almost every shade and color from the aforementioned sources. Due to the nature of how I acquire this yarn, color choices may still be "surprise-ish" in that, shades will vary and some items may be made in multiple shades of the same color if the custom is larger or resources are limited. For example, a pair of pants ordered in purple would most likely be a pair of pants in multiple shades of purple. Most tops will be on solid shade :) 

Please do let me know in the notes section at checkout what shade (light, dark, glittery, etc.) you would prefer. There won't be any 100% guarantees on exact shade at this time but I'll do my best to find what you're looking for!

The "SURPRISE ME" option will result in a one of a kind mix of colors or even one solid color, it's a mystery! It grants me free artistic range, completely random and 100% original and unique. May not match. Automatically receive a discount with this option! For the surprise me option, you can also request colors you like or tell me colors you don't like and I will do my best to accommodate them! Although I have the final say in what colors I use (this is mostly dependent on remaining materials), I am super open to color request/themes.

Regardless of whether you select the surprise me option, the scrap yarn option, or a color choice, you will 100% be helping me and the world, recycle leftover yarn so that it does not end up in landfills and turned into clothing that can be worn for years, over and over again!

The increased price for color choices goes towards purchasing these ethically sourced materials. Because they are from people's private collections, the yarn tens to be priced higher and  have to pay shipping fees for each private seller.

 

Returns Policy

I do not accept returns, refunds, or exchanges.

As all products are handmade, sometimes there may be imperfections, but I do check for any issues or damages before I ship. Please consider this before making a purchase. 
If you have a problem with your order, please contact me ASAP so we can figure our a solution.

I will offer to remake most tops for free if there are any serious sizing issues. If you order the incorrect size, I will happily adjust it for you but you must ship the item back to me. If you ordered in scrap yarn or the surprise me option, the colors may not be the same after the resize.

Pants and shorts cannot be resized at this time unless you need more length, please be advised. 

Buyer's remorse or dissatisfaction with the color are not grounds for a refund or remade item.

**Because I have proof of shipment, I will not be held responsible for lost or stolen mail. Please be aware of this before purchasing.**

 

Payment

Items are not made or shipped out until all payment has been received.

I am currently acception payment through Paypal, credit and debit cards, google and apple pay, and other international methods. I also accept payment with Venmo Business and payment plans are accepted through Klarna at checkout.

 

Tutorials

If you're interested in learning how I make my designs, I make video tutorials and some hand written design notes through patreon. I also have some available for individual purchase directly off my site and have older tutorials for free on youtube. Links to everything here:

patreon.com/eurythmik

https://www.eurythmik.com/tutorials-patterns/

https://www.youtube.com/c/eurythmik/playlists?view=50&sort=dd&shelf_id=4